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Delivery Information


Delivery to the place specified by the Customer:

If the product is shipped to the Customer's chosen location, the product is delivered to an external carrier, and the Customer is informed electronically that the product is ready for shipment. Shipping costs are calculated based on the Customer's order. Incorrect registration by the Client and, therefore, the wrong calculation of shipping costs is not the responsibility of the Company but the Client. It is noted that the Customer may choose the shipment at his/her own expense; however, in this case, the products are shipped at his/her own risk. Upon receipt of the order, the Customer will show to the external carrier the order confirmation (order code) and the shipment notice, as well as an official identification document (such as a police ID card or passport). If the Customer wishes to authorize a third party to receive his order, then the third authorized person must show specific authorization to receive the particular order legally considered by a KEP or police or other authority as well as an official document necessary for its control. (police ID, passport, etc.). As the risk goes to the Customer upon receipt of the products, the latter must check on the arrival of the products he receives, as his signature upon receipt confirms that he has received the goods in his order correctly. If the Customer does not receive the product after receiving the shipment notice and despite the carrier's announcement, the COMPANY reserves the right to withdraw from the sale.


Cost of transportation:

It is calculated on a case-by-case basis according to the order and destination information specified by the Customer.


Delivery time:

The delivery time of the sold products and services is specified in the order according to availability, is confirmed by the Company's acceptance of the law. It is no more than seven (7) days from the date of sale preparation for Greece and twelve (12) days for the other European countries unless otherwise specified. Agreement of the parties, confirmed in writing, by electronic mail.


Force majeure:

The COMPANY is not responsible for delays in the execution of the order (including delivery) due to cases that cannot be attributed to the COMPANY or are due to force majeure and therefore the COMPANY is entitled to an extension of time for execution. Examples may be strikes, terrorist acts, war, supplier/transport/production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last for more than two (2) months, the contract of sale may be terminated by any party without compensation. If the Customer considers that he no longer has an interest in executing the order, he is entitled to terminate the sales contract, and the COMPANY shall be obliged to refund the consideration and any other sums paid under the sales contract.